Support. A real person reads every message, usually within a business day or two.
Questions
Where can I download your apps?
Every App Lab Works app is distributed through the App Store, and each one will be listed here as it is released.
How do I restore a purchase on a new device?
Sign in with the same Apple Account you bought the app with, open the app’s settings, and tap Restore Purchases. Purchases belong to your Apple Account, not to a device.
How do I get a refund?
Payments are processed by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in, and choose the purchase.
How do I cancel a subscription?
On iPhone or iPad: Settings → your name → Subscriptions. On a Mac: App Store → your name → Account Settings → Subscriptions.
Does it sync between my devices?
Where an app syncs, it uses your own private iCloud. Sign in to the same Apple Account with iCloud turned on, on each device. We never see your synced data.
What do you do with my data?
As little as possible. The details are in the privacy policy.
Contact
For anything else — questions, feedback, feature requests or press — email us, and tell us which app you’re writing about.
hello@applab.worksBug reports
The more detail, the faster we can fix it. It helps to include:
- The app’s name and version, from its settings or About screen
- Your device, and its iOS, iPadOS or macOS version
- What you expected, and what happened instead
- Steps to make it happen again, and a screenshot or recording if you can